Stay away from Betco

[icleancarpetz]

Early August I signed up for an upcoming class in October with Basic Coatings. I did not know they have been bought by Betco.

Class is a few hundred dollars.

I changed my mine about the class decided to go another direction.

Called Betco numerous times over the last 2 weeks to speak to someone and left general messages for someone to return my call.
Its been 3 weeks and no call back.

Just called credit card company to file a dispute.

Amazing.

Talked to other guys and was warned betco dont return calls.
Double Amazing.

 

[Kenny Hayes]

All of that's interesting, but not surprising.

 

[Dwain Ray]

They make the best paint and powdercoat stripper, unfortunately i have to import it from Nevada. Its not sold in California

 

[encapman]

They make the best paint and powdercoat stripper, unfortunately i have to import it from Nevada. Its not sold in California

Agreed. They make great products! Basic Coatings products are among the industry’s best wood & laminate floor care products. But I also agree, customer service is not their strong suit. They’re no Excellent Supply when it comes to service ;-)

 

[icleancarpetz]

Agreed. They make great products! Basic Coatings products are among the industry’s best wood & laminate floor care products. But I also agree, customer service is not their strong suit. They’re no Excellent Supply when it comes to service ;-)

Agreed on Basic Coatings products. Any finishes that withstand the pounding of bowling balls is an excellent product.

Answering the phone is equal importance to product. Return call is just as important. And no i dont want to talk to AI.

So i signed up somewhere else. Guess they prefer bigger fish¿

 

[Dr. Kleen]

Unfortunately this is not just the normal for Betco but most all Customer Service is this way!!! Yet, my phone rings constantly with spam crap; all day every day. Isn’t new tech great!?…

 

[Kenny Hayes]

I'd hate to be in y'alls business, cause I don't even answer my phone, unless I recognize the number.

 

[Dr. Kleen]

I'd hate to be in y'alls business, cause I don't even answer my phone, unless I recognize the number.

I have to confess that I do about the same; but I will return a call…

 

[hogjowl]

Agreed on Basic Coatings products. Any finishes that withstand the pounding of bowling balls is an excellent product.

Answering the phone is equal importance to product. Return call is just as important. And no i dont want to talk to AI.

So i signed up somewhere else. Guess they prefer bigger fish¿

AI can identify an obnoxious yankee.

 

[Kenny Hayes]

My partner used to answer all calls, but we no longer do that. Nearly everything is done by text or email. They try to sabotage that, but they can't.

 

[hogjowl]

The thing I hate about text is a simple “how much do you charge”and then scheduling an appointment can turn it 15 texts and 5 days.

 

[jeffexe]

The thing I hate about text is a simple “how much do you charge”and then scheduling an appointment can turn it 15 texts and 5 days.

I find that once you commit to texting a customer, you lose the professional edge and are more in the friend zone in their eyes. No priority from them to respond in a timely fashion or to commit. Plus, if you do not save their Information, they will contact you randomly and say, "Hey. I need my carpets cleaned" but no name.