Ever go out to a scheduled job only to see another carpet cleaner already in the drive way? That used to happen to me all the time in the bay area. The owner would say, "Oh I made a mistake" or something to that effect.
I had one be straight up with me and said "Carpet cleaners sometimes don't show up, so I scheduled with a few just to make sure."...What an asshole...almost coudn't blame him but still...what an assshole! :shock:
And no, I didn't charge a trip charge, I am sure that's what most of us our thinking.