What were they thinking?

[Sierra Clean Care]

I do work for a few restoration companies.

We had a request to clean new, untouched, wall to wall….

Well, as the restoration people were replacing content, they somehow got tar on the carpet from Dolley wheels.

They tried to clean it themselves… with, get this, Googone, dawn dish soap, and as a Hail Mary, GASOLINE!!!!

Obviously, it didn’t fully come out, and we have been asked to try to salvage this abortion…

My reply was ‘you’ve ruined the new carpet, replace’.

Now I’m being looked at as the bad guy???

How would YOU respond???

 

[Mikey P]

Can I assume it's delaminated and showing bubbles from too much salt eating the glue?

TopSSpot works excellent on tar...

 

[BIG WOOD]

I do work for a few restoration companies.

We had a request to clean new, untouched, wall to wall….

Well, as the restoration people were replacing content, they somehow got tar on the carpet from Dolley wheels.

They tried to clean it themselves… with, get this, Googone, dawn dish soap, and as a Hail Mary, GASOLINE!!!!

Obviously, it didn’t fully come out, and we have been asked to try to salvage this abortion…

My reply was ‘you’ve ruined the new carpet, replace’.

Now I’m being looked at as the bad guy???

How would YOU respond???

Tell them you know what you're doing! And you are so experienced in this business that if you didn't do it properly, to call another CC business to "FIX" it. And IF... they can get it out, you'll pay the bill. And if they can't get it out, then they can replace the carpet since they screwed it up


I can't stand these entitled customers who think nothing is their fault

 

[SamIam]

Tell them you know what you're doing! And you are so experienced in this business that if you didn't do it properly, to call another CC business to "FIX" it. And IF... they can get it out, you'll pay the bill. And if they can't get it out, then they can replace the carpet since they screwed it up


I can't stand these entitled customers who think nothing is their fault

I don't think he tried because of the mess they created, didn't want to add his hat to the problem.